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Process optimization and synergies expected
At the end of January, FELB Austria GmbH completed the ISO certification (ISO 9001:2015) by Quality Austria. This enables the railway operator to continuously optimise its own processes and to structure them better.
The audit of the internal processes of FELB Austria contributes to a better understanding of the internal processes and to dovetailing them even better. The resulting synergy effects lead to process optimisation of the railway operator’s multimodal logistics solutions. This benefits not only employees but also customers and service providers. All departments of the Vienna-based company were involved in the audit, which has been running since November 2021, with a focus on operations, sales, asset management, HR and IT.
“ISO 9001:2015 is the most important national and international quality management standard for companies. The insights gained from the audit serve to refine our processes and are naturally incorporated into internal structuring. Company goals can thus be achieved more efficiently and customers and partners better served,” explains Uwe Leuschner, CEO of FELB Austria GmbH. With the successful certification, FELB Austria GmbH also fulfils a wish of numerous customers who expect ISO certification from their suppliers and service providers.
FELB Austria GmbH specialises in the transport of 40ft dry vans and high cube as well as 20ft containers by rail between Europe and Asia. Since 2007, FELB has been scoring points with its service orientation among customers. The companies’ portfolio is constantly being expanded to include new routes, technologies and efficient as well as sustainable services.
As an independent Certification Body, Quality Austria carries out conformity assessments on the basis of international standards and regulations and assesses and confirms that relevant requirements, such as the quality management standard ISO 9001, are met. Systems, products and services as well as persons are primarily certified under the accreditation regulations of the Austrian Federal Ministry for Digitalisation and Economic Location.
Further Information:
Contact details/Press inquiries:
Stephanie Thürr
Head of Marketing
FELB Austria GmbH
+43 676 63 123 10
marketing@felb.world